Contact information
We’re here to help. Whether you have a question about our devices, need help with an order, or want advice on which device is right for you, our team is happy to assist.
Email Us
To help us get back to you as quickly as possible, please send your message to the right inbox:
General Questions
info@axivon.com
Questions about our products, which device suits your pain, partnerships, or anything else before you buy.
Existing Customers
support@axivon.com
Help with using your device, tracking your order, delivery updates, returns, or our 30-day guarantee.
Order Problems
disputes@axivon.com
Damaged, faulty, missing, or incorrect items, payment issues, or any problem with your order that needs to be resolved.
Please include your order number in your email if you have one, so we can help you faster.
WhatsApp Us
Prefer to chat? Send us a message on WhatsApp:
072 834 6913
Response Times
We aim to reply to all messages within one business day. Our team works Monday to Friday, excluding South African public holidays. Messages received on weekends or public holidays will be answered on the next business day.
Before You Reach Out
You might find a quick answer here:
- Delivery: Orders are processed within 1–3 business days and delivered free anywhere in South Africa within 8–12 business days. You’ll receive a tracking link by email once your order ships. See our Shipping Policy.
- Returns: Every device comes with a 30-day money-back guarantee. See our Refund Policy.
- Choosing a device: Not sure which device is right for you? Email info@axivon.com and tell us where it hurts. We’ll point you in the right direction.
Thank You
Thank you for choosing Axivon™. We look forward to hearing from you.