Refund policy
Last updated: 15 October 2026
At Axivon, we want you to love your purchase. Every product bought from axivon.co.za comes with a 30-day guarantee. If you’re not happy, you can return it for a refund within 30 days of delivery.
30-Day Guarantee
You have 30 days from the date your order is delivered to request a return. To be eligible:
- The item must be returned within the 30-day period.
- Proof of purchase (your order number or confirmation email) is required.
- The item should be returned with all original parts, accessories, and packaging where possible.
How to Request a Return
- Email us at support@axivon.co.za with your order number and the reason for your return.
- Our team will reply with return instructions and the return address.
- Send the item back using a trackable shipping method. Please don’t send items back without contacting us first, as we may be unable to process unannounced returns.
Return Shipping
If your item arrived faulty, damaged, or incorrect, Axivon will cover the cost of return shipping. For all other returns, the customer is responsible for return shipping costs. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 working days. Depending on your bank or card provider, it may take a few extra days for the funds to reflect in your account.
Original shipping fees are refunded only if the item was faulty, damaged, or incorrect.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll offer a replacement or full refund, including shipping costs.
Exchanges
If you’d like a different item, the quickest way is to return the original for a refund and place a new order.
Non-Returnable Items
Items that have been damaged through misuse, neglect, or accidents after delivery are not eligible for a refund under the 30-day guarantee.
Your Consumer Rights
This policy does not affect your rights under the South African Consumer Protection Act, including your right to return defective goods.
Changes to This Policy
Axivon may update this refund policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For any return or refund questions, email us at support@axivon.co.za. Please include your order number so we can help you faster.