Shipping policy
Last updated: 15 October 2026
Thank you for shopping with Axivon. This policy explains how and when orders placed on axivon.co.za will reach you.
Processing Time
Orders are processed within 1–2 working days of payment confirmation. Orders placed on weekends or public holidays are processed the next working day. You’ll receive a confirmation email once your order has been placed, and another with tracking details once it ships.
Delivery Time
Once shipped, orders are delivered within 3–12 working days, depending on your location. Working days are Monday to Friday, excluding South African public holidays.
Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to high order volumes, courier disruptions, customs processing, weather, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size. Any free shipping offers will be clearly shown at checkout.
Order Tracking
When your order ships, we’ll email you a tracking number and link so you can follow your parcel’s progress. Tracking may take up to 48 hours to update after dispatch.
Incorrect Addresses
Please double-check your shipping address before completing your order. Axivon is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us as soon as possible and we’ll do our best to update it before the order ships.
Failed Deliveries
If the courier is unable to deliver your parcel, they will usually attempt redelivery or contact you to arrange collection. If a parcel is returned to us because it could not be delivered, we’ll contact you to arrange reshipping, which may carry an additional shipping fee.
Lost, Delayed or Damaged Parcels
If your order hasn’t arrived within 12 working days of shipping, please contact us and we’ll investigate with the courier. If your parcel arrives damaged, email us within 7 days of delivery with your order number and photos of the damage, and we’ll help resolve it.
International Orders
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the customer’s responsibility and are not included in the order total.
Changes to This Policy
Axivon may update this shipping policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For any shipping questions, email us at support@axivon.co.za. Please include your order number so we can help you faster.